Many were advised to take out an investment instead of a risk free savings account. Without knowing the risks, many consumers not only would have gained more in a savings account, but not actually lost their capital on the investment.
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When you initially took out the investment, your advisor would have given you an indication of how much you were likely to get back. If your actual figure was below this or like many consumers you got back less than you paid in, we could well be able to get you some compensation
Do not worry if this is you, we are able to track back through financial records and find out all the details we need to get you the compensation you deserve. Having your policy numbers will help, but we are also able to track these for you if this information is not in your possession as you may have cashed in the policy some time ago.
All we need to know is who you have invested with, more information can help, but as long as you know the provider, we can do the rest for you.
A personal service with the same claims manager looking after you throughout the claims process
A No Win No Fee Service*
A service where we aim to have the claim settled within 8 weeks†
Regardless of whether your investment is still in force, if you have suffered financially because of the investment, you can make a complaint.
As long as your policy was taken out after August 1988 then it is covered under the FSCS (Financial Services Compensation Scheme). This is a government body set up to deal with financial claims for providers regulated by the FCA that have ceased trading and have been declared in default.
Once your investment provider has received the complaint, they must conform to the 8 week timescales set out by the Financial Conduct Authority to bring your case to conclusion. If you do not have the account number or they reject the complaint the process can take considerably longer.
Many people decide to try and complain about their investment on their own to then find it is much more difficult than they expected and their complaint is rejected. Once a complaint has been made, it is rare that a company will allow that complaint to made again by an expert. It may be possible for an expert to refer the case to the Financial Ombudsman Service within six months but this could add years to the process.