If you are unsure if you could be due anything against your mortgage, we can find out for you even if you have no longer have paperwork relating to the mortgage.
Free, no obligation call
to discuss your options.
Do not worry if this is you, we are able to track back through financial records and find out all the details we need to get you the compensation you deserve. Having your policy numbers will help, but we are also able to track these for you if this information is not in your possession as you may have transferred the pension policy or reached retirement some time ago.
All we need to know is who your policy was with, more information can help, but as long as you know the provider, we can do the rest for you!
In the majority of circumstances, there was a better option to pay for your home than a pension mortgage. Many people did not want to take any risk with repaying their mortgage and the pension term was often in excess of the standard 25 year term.
A personal service with the same claims manager looking after you throughout the claims process
A No Win No Fee Service*
A service where we aim to have the claim settled within 8 weeks†
Regardless of whether your pension mortgage is still in force, if you have suffered financially because of the policy, you can make a complaint.
As long as your policy was taken out after August 1988 then it is covered under the FSCS (Financial Services Compensation Scheme). This is a government body set up to deal with financial claims for providers regulated by the FCA and are no longer trading and have been declared in default.
You may have heard that some mortgage complaints can be time barred. This may be true for endowment complains but rarely for pension mortgages. Due to the nature of the policy, warning letters were not always sent, meaning it is difficult for providers to impose time limits on when you can complain.
†Once your whole of life provider has received the complaint, they must conform to the 8 week timescales set out by the Financial Conduct Authority to bring your case to conclusion. If you do not have the account number or they reject the complaint the process can take considerably longer.
You do not need to use a CMC to make a complaint to a lender or other compensation scheme, such as the Financial Services Compensation Scheme (FSCS). If your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) yourself fee free.