Whilst dealing with Mr an Mrs B’s PPI complaint our expert team discovered a monthly charge on a Bank Account they held with Lloyds and knew this was a Gold Service Account (Packaged Bank Account). We contacted Mr and Mrs B about the account as they have often been found unsuitable. This account gave them […]
In November 2019 Mrs I contacted It IS Your Money about her Free Standing AVC. During the conversation with out team we established that not only could we help with this complaint but also with her husband’s Reviewable Whole of Life policy. In the early 90’s Mr I was advised by Cornhill Life (now Phoenix […]
Mr B saw one of our Endowment posts on Facebook and decided to contact us about the Endowment policy he had taken out in the late 80’s. After having a conversation with our team, we established that Mr B had already claimed compensation on this policy. Therefore, there was nothing further that we could do […]
In June 2019 Mrs M contacted It IS Your Money about an Endowment policy she was sold. Much like many of the Endowment cases we investigate, Mrs M was told her Endowment policy would cover her mortgage and provide an additional lump sum. During the term of the policy Mrs M received a ‘Shortfall’ letter […]
Miss B had initially contacted It IS Your Money to discuss her Endowment policy which she was unhappy with. After discussing with our team, we promptly sent our forms to start the process. After returning the forms back to us we started our investigation. Our claims handlers requested further information from the provider as Miss […]
The PPI deadline for getting your complaint in with your lender before it could be time-barred was August 29th 2019. Since that date over three months have now passed and the major banks and lenders are still reporting huge backlogs in their complaints systems and stating it could take up to the summer of 2020 […]
Many National Utility and Public Sector workers were sold extra pension arrangements that were separate from their occupational pension scheme. Free Standing Additional Voluntary Contributions plans (FSAVCs) were sold by insurance companies and the vast majority were incorrectly sold. Unfortunately, the way these FSAVCs were arranged, meant that the plan holder lost a lot of […]
In the build up to the PPI deadline on the 29th August 2019 we not only received the expected upswing in enquiries regarding PPI policies, but we also found that more people than ever were contacting us regarding other policies such as mis-sold Endowments, Investment policies, Packaged Bank Accounts, FSAVCs and Pensions. A large proportion […]
What is an Endowment? An endowment is a financial repayment vehicle most commonly used for purchasing a house. It is a form of interest only mortgage, where your monthly payments cover the interest on the capital borrowed and funds are added to an investment savings product. At the end of the policy term, the finances […]
Mr and Mrs M saw our Investment Facebook post in February 2018 and came to us about a complex HSBC Wealth Guaranteed Capital Account (GCA) investment policy that they had been sold in late 2005. They were unaware that they could make a claim about this until they spoke to us. They had approached HSBC […]