Firm’s Belligerence Fails

We sent a bespoke Letter of Complaint, regarding his FSAVC policy, to Standard Life on behalf of Mr H after he enlisted our services.   As a result of their investigation, their decision was, unfortunately, to reject the complaint. But, our in-house experts were not in agreement with this outcome and, therefore, constructed an appeal […]

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Firm Falls Foul Of Our Expert Knowledge

Rise in PBA complaints

After they signed up for our services, a bespoke Letter of Complaint, regarding their Endowment policy, was sent to Prudential on our client’s behalf.   It didn’t take Prudential very long to finalise their investigations. However, when the final decision came through, we found that they had attempted to “Time Bar” the complaint, meaning that […]

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