Mr and Mrs H enlisted our services when they chose to respond to one of our social media adverts, in December 2020. They were interested in us helping them to investigate the possible mis-selling of their Endowment policy. All that Mr and Mrs H could tell us at outset was that they’d had an […]
2021 is rapidly coming to a close and it would be fair to say that it has been another strange and challenging year. Covid-19 still looms and, for us, that has meant that most of our claims handlers remain working from home. Our offices will be closed for the festive period from 8pm on […]
Mr P contacted us online, in order to originally look into a Free-Standing Voluntary Contribution (FSAVC) plan. He was recommended to do so by a friend who had previously and successfully used our services. After a full review of the details we received as part of his FSAVC case, it was established that he had […]
Although Mrs R’s friend had used our services and had recommended us to her, she decided to try a claim against her Canada Life Free Standing Additional Voluntary Contribution on her own. She soon had her complaint rejected however, as the firm had allegedly been unable to find any trace of the policy. This is […]
After seeing a social media advert, Mr K contacted us but in addition wrote to RBS himself to obtain his policy details as he was unaware that this was part of our service. RBS took this information request to be a complaint and investigated. The result of that premature investigation was that they attempted to […]
Mr & Mrs A were lucky enough to be part of a large lottery syndicate win and received £372,000 as a result. Prior to their win, they had been living an extremely modest lifestyle where their income was largely made up from overtime and they were living from day to day. They had never considered […]
Mr and Mrs G procured our services when they responded to a social media advert in February 2021, regarding the possible mis-selling of their Endowment policy. As they were able to provide us with their policy details, we were very quickly able to send a bespoke Letter of Complaint to Foresters Friendly Society and an […]
Mr H originally enlisted our services in early 2017, on the basis that we would look into his Free Standing Additional Voluntary Contribution (FSAVC) plan. He still had access to his policy details and, after discussing his circumstances with him, we were able to send a bespoke Letter of Complaint to Abbey Life. During the […]
We sent a bespoke Letter of Complaint, regarding his FSAVC policy, to Standard Life on behalf of Mr H after he enlisted our services. As a result of their investigation, their decision was, unfortunately, to reject the complaint. But, our in-house experts were not in agreement with this outcome and, therefore, constructed an appeal […]
After they signed up for our services, a bespoke Letter of Complaint, regarding their Endowment policy, was sent to Prudential on our client’s behalf. It didn’t take Prudential very long to finalise their investigations. However, when the final decision came through, we found that they had attempted to “Time Bar” the complaint, meaning that […]