As Mr W already had access to his policy number, we could dive straight into sending a Letter of Complaint to Abbey Life. In response, they requested that Mr W obtain record of his pensionable earnings from his main scheme. Therefore, he contacted the Teacher’s Pension Scheme with a quick phone call and requested that […]
After coming across a social media advert and realising that his Free Standing Additional Voluntary Contribution (FSAVC) may have been mis-sold to him, Mr S asked us to investigate. Before sending a formal letter, detailing the reasons for our complaint, we always endeavour to obtain as much policy information as possible in order to […]
Mr and Mrs H enlisted our services when they chose to respond to one of our social media adverts, in December 2020. They were interested in us helping them to investigate the possible mis-selling of their Endowment policy. All that Mr and Mrs H could tell us at outset was that they’d had an […]