Firm’s Belligerence Fails

We sent a bespoke Letter of Complaint, regarding his FSAVC policy, to Standard Life on behalf of Mr H after he enlisted our services.   As a result of their investigation, their decision was, unfortunately, to reject the complaint. But, our in-house experts were not in agreement with this outcome and, therefore, constructed an appeal […]

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Firm Falls Foul Of Our Expert Knowledge

Rise in PBA complaints

After they signed up for our services, a bespoke Letter of Complaint, regarding their Endowment policy, was sent to Prudential on our client’s behalf.   It didn’t take Prudential very long to finalise their investigations. However, when the final decision came through, we found that they had attempted to “Time Bar” the complaint, meaning that […]

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A year in review

Due to the unexpected arrival of the Covid-19 pandemic, it has turned out to have been a tough year for everyone. However, despite the staff here at IIYM having to very quickly adapt to a brand-new working environment, all of our hard work has continued to have been made worth it by the feedback we […]

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2020 Christmas Opening Hours

2020 is due to end soon enough. It has been a strange year, one that has brought many challenges and seen many changes. We have all had to adapt to the unprecedented arrival of Covid-19 and, for us, that has meant most of our claims handlers getting used to working from home. Our offices will […]

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Investment compensation of £15,525.02 for Mr & Mrs K.

Mrs K contacted It IS Your Money regarding a number of mis-sold financial products, including a Personal Equity Plan. One quick conversation with our sales agent and the reasons were highlighted as to why the product had been mis-sold to her i.e. the level of risk was not properly assessed. The necessary forms were sent […]

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Pension Mortgage redress and an Endowment “Time Bar” decision overturn for Mr W. Reclaiming over £61,000 in total compensation.

Mr W contacted It IS Your Money regarding a number of mis-sold financial products, including a Pension Linked Mortgage. Endowments were not mentioned at the time as Mr W assumed that all would be subject to Time Barring and therefore unwinnable. The resulting conversation between him and our sales agent highlighted a number of reasons […]

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